VIK Folding Kayak FAQs
What sets the VIK series apart is its combination of exceptionally fast assembly and innovative hollow-chamber panel construction. While classic folding kayaks require a separate frame, with our kayaks, the hull is also the skeleton, meaning the VIK 3.8 PRO is ready for use in just 3 to 8 minutes. Furthermore, we develop and produce our kayaks in our Berlin workshop, guaranteeing maximum precision through CNC technology and exceptional bending stiffness, equivalent to the handling of a rigid-hull boat.
You can also read our article here, where we compare folding kayaks with inflatable boats. Read now
It depends on your goals: If you're looking for maximum independence and often travel by public transport or train, the agile VIK 3.8 PRO (12 kg) is your perfect companion. If, on the other hand, you're planning multi-day trips, need a lot of storage space for equipment, or want to paddle with a partner, the precision-tracking VIK 5.0 PRO is the right choice. Read our folding kayak blog on the website or consider factors such as payload capacity and your preferred paddling environment to find your ideal setup.
We've prepared a helpful article here that can assist you. Read now
For personalised advice, book a phone consultation or join Daniel for a VIK-Experience on the River Spree in Berlin.
Yes, absolutely! Nothing beats the feeling of being on the water yourself. We regularly offer the opportunity to test our 1- and 2-person folding kayaks on the Spree in Berlin. Daniel will explain everything you need to know about our folding kayaks.
This way, you can experience the stability, performance, and easy handling of the hollow chamber construction under real conditions before you make a decision.
Absolutely. We see ourselves not just as a manufacturer, but as a partner for your adventure. You can book a personalised phone consultation with us. Together, we'll assess your needs – from your means of transport to your preferred paddling destinations – to find the folding kayak that truly suits your lifestyle.
Yes, sustainability is a cornerstone of our Berlin workshop. Through local manufacturing and collaboration with almost exclusively European suppliers, we minimise CO2 emissions through short supply chain routes. Furthermore, we focus on extreme durability and reparability instead of short-lived cheap imports, which conserves resources and significantly reduces the environmental footprint of your hobby.
Our article on local production in Germany can be found here: Read now
My Order FAQs
Ordering & Payment
In our online shop, you can pay via Klarna, PayPal, and credit card (VISA, MasterCard). Your account will be charged immediately by the respective payment provider.
Yes. You can easily pay for your order in 3, 6, or more installments via PayPal or Klarna.
Installment payment terms depend on the payment provider.
Klarna and PayPal are third-party providers. Please check directly with Klarna or PayPal for their payment terms.
You have the option to order as a guest in our online shop or to create a user account. You can create a user account in a few steps here in the shop. After your registration, you will receive an email with a confirmation link that you need to click once. With a customer account, you have the option to view your orders and check the shipping status. You place an order by adding your desired item to the shopping cart and clicking the button: To Checkout. Now enter your contact information and your payment method and complete the purchase.
No. Please order exclusively through our online shop here. If you have any questions beforehand, book a product consultation here or send us an email at contact@clr-outdoor.com or a WhatsApp on +49 (0) 151 4131 7577
Your order is processed automatically and handed over to our delivery service provider immediately. Immediate cancellation is therefore not possible. However, you have the option of returning the package to us free of charge. In this case, please send an e-mail to support@clr-outdoor.com. We will then contact you and send you a return label by e-mail.
No, discounts and promotions can only be used once per order.
We're sorry for any inconvenience caused! Please write to us at support@clr-outdoor.com and we'll take care of it.
Shipping & Delivery
Normally, delivery time within Germany is 2-3 business days. We hand over orders to our parcel carriers Monday to Thursday before 12:00 pm. We cannot influence delivery delays caused by the parcel service.
Shipping costs are calculated automatically at checkout.
Our kayaks are shipped in a standard box measuring 80 x 60 x 35 cm and delivered directly to your door without any issues.
Currently, we only ship within Germany. If you live in another country, please reach out via our contact form, and we'll provide you with a customised offer.
The parcel carrier depends on your delivery address:
→Germany: UPS or DHL
→Austria/Switzerland: please contact us to arrange shipping
→Other: DHL International
Unfortunately, we cannot offer this service as the package is too large for the parcel locker and we primarily ship with UPS.
Returns & Exchanges
Is your product damaged or are you not satisfied with the quality of it? Please contact us by email at support@clr-outdoor.com and provide us with the following details:
→ Order number
→ Affected product / component
→ Photos of the defect
Your feedback is very important to us and helps us to improve our quality standards.
We appreciate your cooperation in ensuring a swift resolution.
Yes. We cover return shipping costs for returns made within 14 days, if you're not satisfied with your product, or wish to return it for any other reason. Please contact us directly at support@clr-outdoor.com or via WhatsApp on +49 (0) 151 4131 7577
Contact us by email at support@clr-outdoor.com or via WhatsApp on +49 (0) 151 4131 7577. After you get in touch we'll send you a free return label by email. Please note that we'll only refund your return if you contact us beforehand.
Once your return has been received, we'll inspect the condition of the goods and then refund the amount to you. We'll use the same payment method that you chose for your order.
Once we've received your return, we'll check the contents of the package. We'll then confirm receipt of the return by email. It can take up to 10 days to receive a confirmation with all the refund details.
If you do not hear from us for more than 10 days, please contact us by email at support@clr-outdoor.com or via WhatsApp on +49 (0) 151 4131 7577.
Don't forget to include your order number and an image of your return receipt.
You can return items free of charge within 14 days of purchase.
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