VIK Folding Kayak FAQs
The uniqueness of the VIK series lies in the combination of extreme assembly speed and the innovative hollow-chamber plate construction. While classic folding boats require a separate frame, with our boats, the hull is also the skeleton, making the VIK 3.8 PRO ready for use in just 3 to 8 minutes. Furthermore, we develop and produce directly in our Berlin production facility, which guarantees maximum precision through CNC technology and exceptional bending stiffness, equivalent to the handling of a rigid-hull boat.
You can also read our article here, where we compare folding kayaks with inflatable boats. Read now
It depends on your goals: If you're looking for maximum independence and often travel by public transport or train, the agile VIK 3.8 PRO (12 kg) is your perfect companion. If, on the other hand, you're planning multi-day tours, need a lot of storage space for equipment, or want to paddle with a partner, the true-tracking VIK 5.0 PRO is the right choice. Use our Quick-Check on the website or consider criteria such as payload and preferred body of water to find your ideal setup.
We've prepared a helpful article here that can assist you. Read now
Also, make use of our personal phone consultation or your VIK-Experience with Daniel on site in Berlin on the Spree.
Yes, absolutely! Nothing beats the feeling of being on the water yourself. We regularly offer the opportunity to test our single and double folding kayaks in Berlin on the Spree. Daniel will explain everything about our folding kayaks to you.
This way, you can experience the stability, performance, and easy handling of the hollow chamber construction under real conditions before you make a decision.
Absolutely. We see ourselves not just as a producer, but as a partner for your adventure. You can book a personal telephone consultation appointment with us. We will jointly analyze your needs – from means of transport (such as the Deutschlandticket) to your preferred touring areas – to find the folding kayak that truly suits your everyday life.
Yes, sustainability is a cornerstone of our production in Berlin. Through local manufacturing and collaboration with almost exclusively European suppliers, we minimize CO2 emissions through short transport routes. Furthermore, we focus on extreme durability and reparability instead of short-lived cheap imports, which conserves resources and significantly reduces the ecological footprint of your hobby.
Our article on local production in Germany can be found here: Read now
My Order FAQs
Ordering & Payment
In our online shop, you can pay via Klarna invoice, PayPal, and credit card (VISA, MasterCard). Your account will be charged immediately by the respective payment provider.
Yes. You can easily pay for your order in 3, 6, or more installments via PayPal or Klarna.
Installment payment terms depend on the payment providers.
Klarna and PayPal are third-party providers. Please inform yourself directly with Klarna or PayPal about their payment terms.
You have the option to order as a guest in our online shop or to create a user account. You can create a user account in a few steps directly here in the shop. After your registration, you will receive an email with a confirmation link that you need to click once. With your customer account, you have the option to view your orders and check the shipping status. You place an order by adding your desired item to the shopping cart and clicking the button: To Checkout. Now enter your contact information and your payment method and complete the purchase.
No. Please order exclusively through our online shop here. If you have any questions beforehand, book a product consultation here or send us an email at contact@clr-outdoor.com or a WhatsApp to +49 (0) 151 4131 7577
Your order is processed automatically and handed over to our delivery service provider immediately. Direct cancellation is therefore not possible. However, you have the option of returning the package to us free of charge. In this case, please send an e-mail to support@clr-outdoor.com. We will then contact you and send you a return label by e-mail.
No, discounts and promotions can only be used once per order.
We're sorry! We don't want to cause any inconvenience. Please write to us at support@clr-outdoor.com and we will take care of your request.
Shipping & Delivery
Normally, delivery time within Germany is 2-3 business days. We hand over orders to our parcel carriers Monday through Thursday until 12:00 PM. We cannot influence delivery delays caused by the parcel service.
Shipping costs in our shop are calculated automatically at checkout.
Our kayaks are shipped in a standard box measuring 80 x 60 x 35 cm and delivered directly to your door without any problems.
Currently, we only ship within Germany. If you live in another country, please contact us via our contact form, and we will provide you with a customized offer.
The parcel carrier depends on your delivery address:
→Germany: UPS or DHL
→Austria/Switzerland: in consultation with us
→Other: DHL International
Unfortunately, we cannot offer this service as the package is too large for the parcel locker and we primarily ship with UPS.
Returns & Exchanges
Is your product damaged or are you not satisfied with the quality? Please contact us by email at support@clr-outdoor.com and provide us with the following details:
→ Order number
→ Affected product / area
→ Photos of the defect Your feedback is very important to us to improve our quality.
We rely on your cooperation for a speedy processing.
Yes. We will cover the costs if you don't like your product within 14 days or if you want to return it for other reasons. Please contact us directly at support@clr-outdoor.com or via WhatsApp at +49 (0) 151 4131 7577
Contact us by email at support@clr-outdoor.com or via WhatsApp at +49 (0) 151 4131 7577 and we will send you a free return label by email after consultation. Please note that we will only refund your return if you contact us beforehand.
Once your return has been received, we will inspect the condition of the goods and then refund the amount to you. We will use the same payment method that you chose for your order.
Once we have received your return, we will check the contents of the package. We will then confirm receipt of the return by email. It can take up to 10 days to receive a confirmation with all the refund details.
If you do not hear from us for more than 10 days, please contact us by email at support@clr-outdoor.com or via WhatsApp at +49 (0) 151 4131 7577.
Don't forget to include your order number and your return receipt as an image.
You can return items free of charge within 14 days of purchase.
Is your question not listed here?
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